Frequently Asked Questions

Frequently Asked Questions

Do We Ship Outside the USA?
Yes, shipping outside the USA will be charged additional shipping. Most orders will arrive within 10 to 15 business days depending on location. Click here for more shipping details.

What Is Our Return Policy On Our Stick Family Product Line?
We will grant a full refund or replacement on the subtotal of any order that is defective in quality or does not meet the description of the product according to the information provided on the web site. Because we offer so many variables it is rare that we are able to resell returned items.

Nevertheless, as a courtesy to our customers, we accept returns of any non-defective product within 30 days and will extend a 75% credit of the original subtotal to be applied towards any future purchase. Please feel free to contact us with any questions or concerns. Please feel free to contact us with any questions or concerns.

Do We Have A Printed Catalog?
We do not currently offer a printed catalog because you can find all our latest products here online.

How Long Will It Take For My Order To Arrive?
By default, your order should arrive within 15-20 days from the date that you place your order (if you are paying with credit card) and the same 15-20 days period after we receive payment if you are mailing in a check. Click here for more shipping details.

Do We Sell Wholesale?
Ourstickfamily.com does not currently offer wholesale.